A.接聽(tīng)電話(huà)-主動(dòng)報(bào)出公司名稱(chēng)-聆聽(tīng)客戶(hù)報(bào)修內(nèi)容，引導(dǎo)客戶(hù)說(shuō)出具體信息-認(rèn)真記錄-確認(rèn)客戶(hù)報(bào)修信息-判斷保修范圍-告知客戶(hù)后續(xù)安排-結(jié)束通話(huà)
B.接聽(tīng)電話(huà)-主動(dòng)報(bào)出公司名稱(chēng)-認(rèn)真記錄-判斷保修范圍-聆聽(tīng)客戶(hù)報(bào)修內(nèi)容，引導(dǎo)客戶(hù)說(shuō)出具體信息-確認(rèn)客戶(hù)報(bào)修信息-告知客戶(hù)后續(xù)安排-結(jié)束通話(huà)
C.接聽(tīng)電話(huà)-主動(dòng)報(bào)出公司名稱(chēng)-聆聽(tīng)客戶(hù)報(bào)修內(nèi)容，引導(dǎo)客戶(hù)說(shuō)出具體信息-認(rèn)真記錄-確認(rèn)客戶(hù)報(bào)修信息-告知客戶(hù)后續(xù)安排-判斷保修范圍-結(jié)束通話(huà)
D.接聽(tīng)電話(huà)-主動(dòng)報(bào)出公司名稱(chēng)-聆聽(tīng)客戶(hù)報(bào)修內(nèi)容，引導(dǎo)客戶(hù)說(shuō)出具體信息-認(rèn)真記錄-判斷保修范圍-確認(rèn)客戶(hù)報(bào)修信息-告知客戶(hù)后續(xù)安排-結(jié)束通話(huà)