單項(xiàng)選擇題

When arriving at the customers location， two different users describe the problem， and from their description it seems to be two separate problems. Which of the following is an appropriate step to take？（）

A.Ignore both of them and decide what the real problem is.
B.Set up a separate call for each problem.
C.Have them duplicate the problem at the device.
D.Ask a third person and see if the problem is the same thing.

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單項(xiàng)選擇題

When onsite repairing a printer the technicians cell phone rings and it is a personal call， how should the technician handle this？（）

A.Answer the call and talk to your friend at the customer site.
B.Answer the call and tell the friend you will call them later.
C.Let it go to voicemail， call them back between service calls.
D.Let it ring and call the friend back when the customer leaves.

單項(xiàng)選擇題

A technician is troubleshooting a network connectivity issue on a MFD and would like to eliminate the possibility of another device on the network having the same IP address. The technician should：（）

A.disconnect the MFD and ping the IP address.
B.disconnect the MFD and ping the subnet mask.
C.disconnect the MFD and ping the loopback address.
D.run the ipconfig command from the command prompt.

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When arriving at the customers location， two different users describe the problem， and from their description it seems to be two separate problems. Which of the following is an appropriate step to take？（）

你可能感興趣的試題

When onsite repairing a printer the technicians cell phone rings and it is a personal call， how should the technician handle this？（）

A technician is troubleshooting a network connectivity issue on a MFD and would like to eliminate the possibility of another device on the network having the same IP address. The technician should：（）

When arriving at the customers location， two different users describe the problem， and from their description it seems to be two separate problems. Which of the following is an appropriate step to take？（）

When onsite repairing a printer the technicians cell phone rings and it is a personal call， how should the technician handle this？（）