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單項選擇題

Which cisco collaboration service will encourage true customer intimacy by quickly and proactively connecting people with the information, expertise and support that they need?（）

A. ip communications
B. conferencing
C. customer care
D. telepresence
E. messaging

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多項選擇題

Which two Internet Protocol (IP) telephony devices are best categorized as infrastructurecomponents?（）

A. Call management software
B. Media Convergence Servers (MCSs)
C. Voice gateways
D. IP telephones

多項選擇題

Small businesses face unique customer challenges, which three challenges are small businesseslooking to overcome?（）

A. technical staffing
B. data center deployments
C. employee training
D. cost containment
E. operational efficiency
F. customer responsiveness